After you file

This must be a joke i lost my card tryed calling the 285 number put my social birthday and zip amd they leep telling me that its wrong....where is the actual customer support a real person that i can talk to so i can get this resolved? What number do i need to call or button? I spoke to a rep on turbotax.com and all 4 times they just keep giving me the same number when i ask who do i call to speak to an actully person it seems like they dont even know.....can someone help?