@parisjf Here's how you can contact Customer Support.
Use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
Where it asks what product you are using, be sure in the dropdown menu to say "CD/download", then select the Edition.
<a rel="nofollow" target="_blank" href="
https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
