After you file

My review was up on April 30. Called on Friday was told she could not see why I haven't received my refund. So, she sent an email to release my refund or send me document as to why it's being held. Unfortunately they have up to 60 days to respond so I'm waiting once again. Keep in mind I filed and was accepted Jan.28 which was 96 days ago. Patient is all I can be....