After you file

I called and the lady that was helping me she tried to approve my taxes so I I could get my refund but the income verification department is who has my taxes on hold she could not do anything she emailed the letting them know that their 60 days where practically over that they had to release my refund or send me a letter letting me know what they needed from me. The lady helping me said they have 60 days to answer my email. So frustrating