I have used Turbo Tax for years. I got an email saying my user name was enclosed, ready to go. However, I couldn't remember my password, so I tried all of the fields used to find username/password. Turbo Tax did not recognize my email address, SS#, DOB, or any of it- kept coming back that there was no user found. Very frustrating since they had been sending me email for years at the address it now claims it couldn't find. I tried to find a way to contact TT in person, but you have made that nearly impossible. I need the information on my Adjusted Gross from last years return to complete my current return. In order to file, I had to create a new account. I need someone to help me find my return from last year so I can complete this years return.
