You wrote: "I have already filed taxes this year."
Did you file your 2016 return using Online TurboTax? If so, was it in Free Edition? Or did you file it outside of TurboTax?
You wrote: "I should be able to access anything on my turbo tax account because I have paid to file using turbo tax."
What did you pay for? If you had paid in PLUS or higher in either 2015 or 2016, then the prior returns should not be locked.
Have you located the 2015 return in your account? Is your 2015 return locked because it was prepared in Free Edition, and when you try to print/download/view, it asks you to upgrade to PLUS?
We can tell you the precise steps to upgrade and pay for PLUS (29.99) with credit/debit card.
I'll give you more info when you answer all the questions above.
Here's another option:
If you don't want to pay the 29.99 for PLUS, a free tax return transcript might serve your purpose. Many lenders, student financial aid offices, etc. may accept one. You'd have to check with them. You may be able to download a free 2015 return transcript at this IRS website:
<a rel="nofollow" target="_blank" href="
http://www.irs.gov/Individuals/Get-Transcript">http://www.irs.gov/Individuals/Get-Transcript</a>
