If you used Online TurboTax, can't find
your 2016 return in the 2016 Tax Timeline, and it's acting like it wants you to
start a new 2016 return, then you likely have multiple accounts (User ID's) and
signed into the wrong one.
To get a list of your User IDs and recover
account access, you can use the tool at the link below. Try using
your phone number first.
NOTE: Before running the account recovery tool
below, log out of all Intuit accounts including this user forum, or you might
end up in a loop. Then clear your browser Internet cache, close your
browser, then reopen it, and go to the link below. You may wish to
copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your
phone number, User ID, or email address, then run the tool yet again, but this
time choose the small blue link that says "Try something else", and
it will look you up by SSN and other parameters.
