I received a LTR 4883C letter from the IRS, and now after proving my identity, my refund according to the IRS, is going to be delayed by 9 weeks. What the heck?

I paid Turbo Tax for Identity issues NOT to happen, yet it still did.  Not only that, but now my refund is being delayed an additional 9 weeks.  This is very disappointing and want to know how to expedite this or how Turbo Tax should handle this situation, since I swore that was what I paid extra for.