Thank you - finally figured it out. Had to get to the point where I could "Downgrade" THEN go back and "Upgrade" to include PLUS. What a clusterf*. Why can't there just be a way to access these files? I paid for the tax returns in the previous years which is what I'm attempting to download. Why would I have to pay for this years before getting a copy of previous years that I have already paid for? And why not make it easy for me to do that!?? So frustrating!
