After you file

I've used turbotax for years and this is the first time I've had a problem. I can't even order a replacement. It keeps asking me for my card number but i haven't received one yet. Any number i call is just automated messages that end up hanging up on me. And the one time i got a real person on the line they told me they're not affiliated with turbotax. I just need my mother f***ing money. Can anyone give me a number of a real person so i can get my refund that i should have gotten a week ago?