After you file

I filed on the first of Feb 2019, still have not received a card, my refund is in the account,  I need to pay bills and rent, I called customer service and said I have to email them my photo I.D. for verification before they can even send me a new one, this is ridiculous and I'm never using turbo tax ever again.  Free my butt, it's going to cost 5 dollars to send a replacement for a card I never got?? This is definitely a scam.. And I'm furious...