If the refund was going directly to your bank account ....
If it's been
"processing" longer than 21 days since it first showed up at
"Where's My Refund", you can phone the IRS to inquire and see what
you can learn about the delay. They may be reviewing something on a
return, or some filers have to provide additional documents, etc.
IRS:
800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
When calling the IRS do not choose the first choice re: "Refund", or
it will send you to an automated phone line.
First choose your language.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 4 "for all other questions."
Then press 2 "for all other questions." It should then transfer
you to an agent, but there is likely to be a long wait.
If you used the refund processing service or were getting the refund on a NetSpend card ....
The refund needs to go from
the IRS >>> to the third party bank >>> to your bank account/or the NetSpend card.
This process can take up to 3 business days depending on your bank's time
table for posting deposits. Check with your bank and make sure that you
entered the correct routing & account numbers on the return. If they
are wrong or your name is not on that account then your bank may/will refuse
the deposit and the processing bank will convert your deposit to a paper
check.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG by logging into
their website at: https://cisc.sbtpg.com/
Or you can get 24-hour
automated info by phone at: https://cisc.sbtpg.com/contact.aspx
Check at netspend : NetSpend
Customer Service Line 1-855-646-8848.
https://www.netspend.com/help/contact_us.shtml
