In regards to any refunds on hold with Santa Barbara Tax Products Group (SBTPG), please read through the following FAQ and contact SBTPG by the number indicated. We will always provide the option for our customers to pay for the product fees up front. The pay-up-front option will eliminate the cross-check with SBTPG and any additional fees.
https://ttlc.intuit.com/replies/5209136
