Rejections aren't always reported to your bank - for example, if an account number is wrong, they may not be able to contact your bank. Again, this does not seem that strange to me. However, if the IRS has issued your refund, you can contact SBTPG regarding your refund transfer.
Once your return is submitted to the IRS, it is out of our hands. Please see the link below for how to check your status with SBTPG. You can also Submit a Request for additional assistance.
