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Prior year tax returns and Turbotax non-support
Seems that Intuit leaves its long-time users in the lurch when it comes to accessing old returns. You cannot open an old return with the current version of TT, period. You must use the version of TT that was used to create the return to access it. Never mind that hardware or software changes may have made this impossible--as long as Intuit has your money, they don't care if you can access the returns created just a few years ago by their software. Even if you have kept the software for the year in question (as I have), it may not run due to changes in Windows, computer hardware, or other factors. Even if it works, you must garbage up your computer with multiple versions of the same program in order to cover yourself for the possibility of audits or other need to access old returns.
You would think that they would either provide the ability to open and read an old return (even if you couldn't edit it) within TT or offer a utility that would do so. But no, just pay up and forget about accessing old returns in case of an audit or other need. Very poor support for their customers.
You would think that they would either provide the ability to open and read an old return (even if you couldn't edit it) within TT or offer a utility that would do so. But no, just pay up and forget about accessing old returns in case of an audit or other need. Very poor support for their customers.
‎June 7, 2019
2:53 PM