See if the instructions in this TurboTax FAQ helps you out:
https://ttlc.intuit.com/replies/3301384
If you are unsuccessful, please contact TurboTax Customer Support during business hours for assistance. To do that, use the info below.
https://ttlc.intuit.com/replies/3300041
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
