Please contact the TurboTax prepaid Visa department for a replacement card:
Questions or Problems
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
How to get your tax refund on a Turbo Prepaid Visa® Card
https://ttlc.intuit.com/replies/6419975
