Santa Barbara Tax Products Group (SBTPG) is the company Intuit uses to deduct TurboTax fees (plus their own fee for the service) from your refund and forward the remaining balance to your regular bank account or prepaid card. If your refund is on hold at SBTPG, usually an issue arose when they tried to forward the remaining balance which needs to be resolved before they can release it. For additional information and SBTPG contact info, see https://ttlc.intuit.com/questions/3129412 . Only SBTPG can resolve your issue; no one with Intuit or the AnswerXchange can tell you why this happened to you.
