After you file

So we also got the letter on Friday to verify our identity. We called the number today but was told we did not need to verify our identity and it looks like our return was frozen but there is no longer a condition to keep it frozen. So he transferred us to a different number but that person just says there is nothing we need to do its being reviewed and we will either get a letter or our return by May 29th. This [profanity removed] is just confusing. How hard is it to mail a damn check out.