Did you complete the Tax Forgiveness section of the software?
Did your income increase in 2016?
An increase in income as little as $2251 can result in a change from full tax forgiveness to being ineligible for tax forgiveness. Means one year your eligible for a full refund, the next year you get no refund. Your tax forgiveness credit would appear on line 21 of your PA40
See this pamphlet for details:http://www.revenue.pa.gov/FormsandPublications/FormsforIndividuals/Documents/Personal%20Income%20Tax...
