Is the "Green Dot Card" you refer to the "Turbo Prepaid Visa Card"? If so, there's a phone number in this FAQ:
<a rel="nofollow" target="_blank" href="
https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card">h...>
If you can't reach the Turbo Card people, here's how to reach TurboTax Support:
FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="
https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>
If you chose to pay any TurboTax fees out of your Federal refund, I've left info below on how to check with SBTPG by logging in there or using their automated phone system.
