@fowsiyo242 You're posting in an old already-answered thread. Below is a link where you can ask your question so it will show up to the whole forum as needing help.
When you go to the form at the link, the first box is for a summary of your question, and is limited to 170 characters.. If you need more room, lower on the form you will come to another box with plenty of room to enter details. This is a public Internet forum, so don't post any personal info.
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https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>
