It's past the date the IRS begins processing refunds for people with EIC and what not. Why am I still unable to track mine despite my gf being able to track hers?

I was told that my refund would not be processed until the week of the 17th. It is past that and when I use the track my refund tool it still doesn't show up. But my girlfriends does and we filed at approximately the same time. Why is this???

It doesn't show a tracking bar or anything. I put in all the correct info and it just says that there's no refund info for that information. (I've checked and double checked)