It's been 5 months and never received my refund.

I followed the instructions and i made sure of making no mistake about my info; before sending it express mail twice.  The second mail that was sent was the real one.  I received a letter a few months after I filed saying that my info was does not match and then I faxed it back to the fax number that I received to confirm along with my photo ID and a copy of my SSN.  And then I never received any mail regarding my refund.  I waited patiently all this time and right now I am out of patience.  If there anyone that I can help with my refund please I would appreciate your service.  Thank you for your time; God bless.