Does your unconditional 60-day money-back guarantee apply to TurboTax Online?
No, our unconditional 60-day money-back guarantee only applies to TurboTax CD/Download products.
Per our Terms of Service for TurboTax Online:
You may use the TurboTax Online software without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay or register for the Services.
