This is mainly a public user community forum. Any acccount-specific billing issues would need to be discussed by phone with TurboTax Support.
NOTE: There are new extended hours, which are now yet updated in the FAQ below.
Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: How do I contact TurboTax?
https://ttlc.intuit.com/replies/6386875
