I'm not familiar with what you mean about your "full service TurboTax tax accountant" not replying, but I've notified a Moderator to look at this thread on Wednesday.
As for your 4-month delay at the IRS. Does this IRS status tool say your return is still being processed or reviewed? What do you see here:
http://www.irs.gov/Refunds
If that says the IRS is still working on your return, and since your return has been delayed so long, I'll tell you how to phone the IRS to inquire about the delay. I'll also mention how to contact your IRS Taxpayer Advocate Service if you should need to.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
- Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
If you don't get good info/results from the IRS, here's how to contact the IRS Taxpayer Advocate for your area. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
