After you file

Ok so i call the 285 number put my date of birth in i put my social in amd my zip and the automation ot telling me my info is wrong how am i supost to change it? And what number do i need to call to speak to a live person about this? I just want to report my card lost it shouldent be nearly this hard to do so....on top of that when i speak to a live person on turbo tax the kept giving me the same 2854169 number and its nothing but an automation when i go to the site that they also provided me with to report it lost they ask for my 16 digit card number.....i dont have the card cause its lost who in the hell do i need to talk to to get to actually get this sorted out? What number do i need to call to actully speak to a real living breathing human amd not just a machine? This is terrible the first time i have ever used turbo and a get scamed? Cant even speak to a real person? Why does it have to be so complicated to get such a simple issue resolved? Why did they go with greendot? The only thing their good for is to call peoepl in jail with....like cmon man