After you file

When you call the phone number 888-285-4169to work around entering the card digit-

  1. Press 1 - to report card lost or stolen.
  2. Next, press 2 - to indicate you have not yet received card. 
  3. Next it will ask for your social security number
  4. Then enter your 5 digit zip code
  5. Then enter your birth date xx-xx-xx

If this does not work for you, you may also receive assistance online as well: If you lose your card or believe it to be stolen or never received it, click here to report it lost/stolen