I paid $24.99 to efile my Alabama return. After paying, TurboTax / Alabama disallowed my efiling. How do I get my efile fee refunded?

I paid $24.99 to efile my Alabama return.  TT did not allow me to efile because I had over 500 items on Schedule D.   (1) why did Intuit take my money before telling me this, and (2) how do I get my payment refunded?