You're posting in an old already-answered thread from last year that will not show up to the whole forum as needing help. This is mainly a user community forum, not a direct route to TurboTax Support.
The 39.99 service fee is for everyone who chooses to pay the fees out of the Federal refund. It has nothing to do with direct deposit or a check. If you have an additional fee due to a mailed check, however, that would be $20.00, charged by SBTPG. If SBTPG is issuing you a check, that means the direct deposit from SBTPG to your card must have failed for some reason. It if it did and if SBTPG is issuing you a check, they charge an additional fee of $20.00.
Here's where you can get the phone number to speak to the folks at SBTPG.
<a rel="nofollow" target="_blank" href="
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information">https://help.sbtpg.com/hc/en...>
Or maybe you can get some info by logging into your temporary account at SBTPG. Choose the taxpayer portal at:
<a rel="nofollow" target="_blank" href="
https://www.sbtpg.com/">https://www.sbtpg.com/</a>
