Hi axel.
Thanks for reaching out, however I hate to hear about your dissatisfaction with Audit Defense. The TurboTax Audit Defense service comes from a third-party called TaxAudit. I encourage you to reach out to them with your questions and concerns.
Here is their contact information--
Phone: 800.92.AUDIT • 800.922.8348
Email: customer.service@taxaudit.com
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