Are you printing from within the FILE section of your open return? Or are you printing from the "Download/print" link at your Welcome Home page or the "Download/print" link in the 2016 Tax Timeline?
If you are in the FILE section of your return, are the main tabs visible? i.e, can you click on something like the Personal Info tab to get out of the File section? Or If you are in one of those other areas I mentioned, then the return is not open, and we can tell you how to reopen it.
