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After you file
Why did you buy the 2016 CD again? If you needed to reinstall 2016 software to prepare the amended return but had lost the CD, TurboTax Support could have provided you a free download to replace it, including any additional state programs you paid for.
You can phone TurboTax Support and ask for the MA state download so your file will open.
Use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
https://support.turbotax.intuit.com/contact
While you have them on the phone, also ask them if they will do anything about your redundant purchase of the 2016 CD. There is a 60-day unconditional moneyback guarantee on desktop software.https://support.turbotax.intuit.com/contact
‎June 5, 2019
4:47 PM