Make sure that you activated your card either online or over phone by following the instructions on the card's sticker.
- To avoid delays, be sure the name on the tax return is exactly the same as the name on your Turbo Prepaid Visa Card.
Questions or Problems
- If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.
- If your return was accepted more than 21 days ago, but you still haven't received your refund, contact the IRS.
Additional information see TurboTax FAQ: https://ttlc.intuit.com/replies/6394896
