I am having the same problem. Sent my drivers license to SBTPG four times, because they said there was 'unusual activity,' can't ever speak to anyone there, because as long as they're stating the false 'unusual activity on your account' you get disconnected afterwards. I have called Turbotax numerous times as well. I've asked Turbotax if they can contact SBTPG, but apparently that is impossible. And the reps at Turbotax say they're totally unaware of any problem with SBTPG. You've got to be kidding me.
I'm beginning to wonder if this Santa Barbara Group even exists. Has anyone ever actually received their refund from this shifty place? Do we have to get an attorney to deal with this?
