It typically takes about 7-10 business days for your NetSpend card to arrive; however, no money goes on it until the IRS or State actually issues your refund.
The IRS states that
most refunds are received within 21 days from the time a return has been accepted and a refund
option is selected. If your Federal return has been accepted please,
wait 24 hours before looking it up at Where's My
Refund?
Here's the contact information for the NetSpend card: 1-855-646-8848.
