I'll tell you how to reach a live person at the IRS, and also how to get the IRS Taxpayer Advocate Service involved if necessary. If you have trouble reaching the IRS, just start with the Taxpayer Advocate Service.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 4 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
If you don't get good info or results from the IRS, you can contact the IRS Taxpayer Advocate for your area.
At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-AdvocateIf you are unsuccessful with the Taxpayer Advocate for your area, you can also try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.
More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
