"Started" means your MA return has not been filed.
Did you efile the Federal return and has it been accepted? You
cannot efile a state return yet if the Federal return was efiled first
and has not been accepted. You have to wait on the Federal to be
accepted.
AND the Massachusetts forms may not be ready yet.
According
to the table below, the Massachusetts state forms are not yet available
as of the time of this answer. But they may become available later
today (January 26).
If the forms you need are projected to become available today, it can be anytime during the day--early or late.
These are projected dates. They will not be available until the date changes to "available."
Check in this table below to see when the MA forms you need are
projected to be available. Once they are finalized and available, then
the date in the table will change to "available."
State forms availability dates:
https://ttlc.intuit.com/questions/1908857-state-forms-availability-table-for-turbotax-individual-per...
In addition, if you have efiled the Federal return already, you
cannot efile the MA return until/unless your efiled Federal return has
been accepted.
So once your Federal return is accepted,
AND once all your MA forms are showing as "available", you should be able to go back and finish and efile the State return.
