The Desktop (CD/download) and Online products are separate and distinct platforms. You'll need only pay for one of these programs.
Please contact TurboTax Customer Support during business hours for assistance. Use the instructions below. When entering your subject matter, use the words, "Billing Issue".
https://ttlc.intuit.com/replies/3300041
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
