Has she been a victim of ID theft in the past, and did the IRS assign an IP PIN to her previously? i.e., did the parents acquire an IP PIN for her previously when she was a dependent? If she's ever had an IP PIN, she'll always be required to have a new IP PIN every year.
What is the exact error code and message you are getting when you try to efile?
If necessary, we can tell you how to phone the special IRS office that handles IP PINs for info and advice.
Are you due a Federal refund, or do you owe taxes (tax due)?
