Access violation in module QTBinc.exe

I installed TT Business 2020 and entered my license key. When I try to carry forward from last year, I get this type of error.

If I click NEW, I get an error stating the license is missing or invalid. I had the same problem when using TTB2019 and I don't remember how to fix it.

live chat direct from software is not working.

Live chat only works if I have quickBooks.