taxable income #14 tells us nothing since apparently this is a state income tax issue and every state return is different. in any case you are responsible for the additional tax because you would have paid it in the first place had there been no error. all Turbotax covers if it is its computational error is penalties and interest
to file a claim
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/documents-need-sub...
