I have been searching fruitlessly thru all the "Help" options on the TT website & it's related sites. The only answer I can find for changing my filing product is to START OVER! TurboTax is SUPPOSED to be a wonderful, user-friendly product that helps people do their taxes quickly & efficiently. For a MAJOR tax preparation company to require its customers to start over rather than be able simply to click a button is UNACCEPTABLE! Since TT employs a team of experts to make & manage their software & this should be an easy fix, I can only come to the conclusion that you have CHOSEN not to fix this problem. It appears to me to be a simple case of corporate GREED! You let the customer do all their work & be ready to file, then you give them an untenable choice. They can either pay for the unnecessary service or blow out all their information & start over. I'm sure that this forces most people to pay for the upgrade that they don't want or need so that they can get their money quicker & save time.
I went with another company in 2020. I didn't like them so I came back to TurboTax. I will call Customer Service on Monday (this is the weekend & they aren't open). If they can't help me do this very simple change & tell me that I have to start over or pay the extra fee, I will start over. I'll start over with ANOTHER company! We'll also be sure to tell all our friends & acquaintances to be careful so that TurboTax doesn't cheat them like they tried to cheat us!
