This is mainly a user community forum. You'll have to get the Turbo Card's Customer Support to assist you.
(888) 285-4169.
Normally, a bank only accepts a direct deposit if the name and account number match. If the account number was incorrect and causing a mismatch with the account name, the Turbo Card's bank should have refused it and sent it back to your employer's bank. But it is possible for a direct deposit to slip through and be made into the wrong account. Maybe it's being sent back and just hasn't arrived yet. In any case, hopefully Turbo Card people can check on it with their bank to see if it was returned or deposited into the wrong account, even though you say there is no "trace number."
If your employer payroll dept. doesn't have a trace number, maybe your employer's bank that sent the funds is the one that would have the trace number. There should be some kind of record of it with the employer's bank.
You'll also need to correct the deposit info so it doesn't happen again.
