Get your taxes done using TurboTax

I am not able to open a copy of my taxes.  I have Adobe, as suggested.  What I get is what seems to be the tax forms downloaded, but remain in a loop that says Open, Save.  I have tried both Open and Save.  Nothing works.  I get a coding error message.  The same thing happened in 2017. I follow instructions TurboTax gives, and since that does not work, I am seriously considering using another firm to figure my 2019 taxes if this problem continues to persist.