Are you a TurboTax Advantage member (annual subscription), or was this a regular order from the TurboTax website?
If Advantage, was your credit/debit card charged in early November? The Advantage CDs went out in mid-to-late November. However, if you were charged and didn't receive it, we can tell you how to reach TurboTax Support.
However, you should also have a complimentary download available in your TurboTax Advantage account. Check here:
https://shopping.turbotax.intuit.com/app/downloads/
