You wrote: " I have prepared a return which has NO STATE TAXABLE INCOME and TurboTax keeps asking me to prepare a State return."
You may need to explain that phrase "no state taxable income" more. What state is it that you prepared? Are you referring to one of the few states that has no state income tax (such as Florida), or does the state you mentioned have a state income tax, but when you prepared the return, did you end up with no state tax liability? Or does it mean it was an income tax state but there was no state-sourced income at all from that state?
Also be aware that just because a state return has no tax liability on it, that doesn't necessarily mean the state doesn't want it filed. I've had to file state returns that had no state tax liability. You need to be aware of the specific filing requirements of that state about whether it needs to be filed or not.
There are so many states, and users almost never name the state in their question. So that leads to confusion.
If you truly prepared a state return first that has no filing requirement (some people prepare Florida by mistake, for instance), then that would have used up your included state program that came with your software. In that case, you'd need to talk to TurboTax Support and tell them what happened so they can get you the state program that you do need without paying for it.
If you need to speak to Support by phone, you can use the contact form below. Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
https://support.turbotax.intuit.com/contact
