I keep getting this message when i log in, and even verify its me with either my phone number or my email...... "Your information did not match an account on file. Please try again."

Simple question, why is it doing this? I even changed my password and it still kept giving me this BS.

 

"Your information did not match an account on file. Please try again."

 

This has never happened to me.  The only reason I'm so frustrated is the fact that I put all of the right info in, and EVEN DID THE TEXT VERIFICATION so it knows its me..... 

 

Can someone please help lol?