TurboTax Support has weekend support during regular filing season, but this time of year they are only open on weekdays. 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
They have access to your account and can troubleshoot with you in realtime to see why it does not reflect your original payment. It will take longer than 60 seconds, however, but hopefully will be quicker than the amount of time you have spent so far.
